We hope you will be entirely happy with our service and the products we supply but we have a very straight forwards returns policy detailed below.
Returns policy for website purchases ordered through our buy-online secure system:
1. Buy-online lights may be cancelled from the time of ordering up until 7 days from receipt of the order. Please notify us by phone or email if you wish to cancel an order or return the lights to us.
2. Returned products must be unused and in the original packaging.
3. The cost of returning the products will be the responsibility of the customer who should insure the goods during transit. We will arrange collection if required, please ask for a quotation as the collection cost will vary depending on box size and weight.
4. Products returned to us in perfect condition and in their original packaging will be credited in full within 14 days. Credit card payments will be credited back on to the original credit card.
5. Products that are damaged in transit from our warehouse must be notified to us by in writing within 48 hours of delivery. In such an occurrence, which happens only rarely, we will arrange collection of the damaged lights in its original packaging and organise a replacement. Unfortunately we cannot accept any transit damage claims reported to us after 3 Days from receipt of delivery.